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Account & Enrollment

Articles related to account creation and application processes.
By Kyle Rosario
• 10 articles

How do I cancel or manage my subscription?

This guide covers CyberKy Platform subscriptions (Premium / Ultra). Academy enrollments are handled separately—email support@cyberky.com if you need help with Academy billing. Manage billing in the dashboard 1. Sign in to CyberKy 2. Go to Dashboard → Settings 3. Open the Billing & Subscription tab 4. From there you can: - See your current plan - Open the billing portal (payment methods and invoices) - Cancel a subscription (when available for your provider) - Resume a subscription that is set to cancel at period end (Paddle subscriptions) Cancel a Platform subscription 1. Open Settings → Billing & Subscription 2. Choose Cancel Subscription and confirm 3. Your plan stays active until the end of the current billing period 4. After that, paid features end; your progress is saved There are no cancellation fees for standard Platform subscriptions. Canceling stops future renewals—it is not the same as a refund. Want a refund instead? If you purchased Premium or Ultra within the last 14 days, see What is the CyberKy refund policy? and email support@cyberky.com. Change plans (upgrade / downgrade) From Billing settings you can follow links to change plans (for example Premium ↔ Ultra). Checkout and entitlement updates are handled through our payment provider. If something looks wrong after changing plans, contact support with your account email. Whop (legacy) subscriptions Some older accounts still manage billing through Whop. In Settings you may see Manage on Whop. Use that portal for invoices and payment methods on legacy memberships.

Last updated on Jul 09, 2026

How do I apply to CyberKy Academy?

CyberKy Academy (also called the Career Accelerator, and historically related to Cyber Warrior mentorship plans) is an application-based program. Spots are limited, so we look for dedicated, serious applicants. Application path 1. (Optional) Attend a free workshop at cyberky.com/workshop 2. Open the application page: cyberky.com/academy/apply 3. Complete the short survey (usually under 2 minutes) 4. Book or attend your consultation call 5. Before your call, review Academy FAQ videos and answers What happens after I apply? Our team reviews your application and follows up about next steps and fit. Academy is not an instant checkout like Platform Premium/Ultra—expect a conversation before enrollment. Phone number requirement Academy and workshop registration currently require a +1 (US/Canada) phone number so we can send SMS reminders and reach you about your application. If you do not have a +1 number, start with the self-paced Platform instead: cyberky.com/plans. What should I prepare for the call? - Why you want a cybersecurity career - Your timeline and availability for mentoring and assignments - Any IT or learning background (none is required, but honesty helps) - Questions about mentorship, roles, and expectations Watch the pre-call FAQ videos on the Academy FAQ page—they answer the most common questions before you speak with the team. Is Academy the same as Platform? No. Academy includes mentorship and career placement support, plus lifetime Platform access. Platform alone is self-paced. See CyberKy Academy (Cyber Warrior) vs CyberKy Platform.

Last updated on Jul 09, 2026

How do I contact support or get help?

There are several ways to get help on CyberKy. Use the option that matches your situation. Live chat (Chatwoot) On most CyberKy pages you will see a live chat bubble in the bottom-right corner of the screen. Best for: quick questions about plans, access, workshops, or account issues while you are on the site. Tips for a faster response Include: - The email on your CyberKy account (and checkout email, if different) - Whether you are on Free, Premium, Ultra, Academy, or a legacy plan - What you were trying to do and what happened - Screenshots or error text when something fails If you are signed in, Chatwoot can already know your name and email so you usually do not need to re-enter them in the pre-chat form. When the chat bubble is hidden Live chat is intentionally hidden on focused learning screens so it does not cover the UI, including: - Course learn / preview / builder views - Lab workspace sessions - Resume Workshop - Active mock interview sessions If you need help during those screens, open a normal dashboard page (for example Settings or Dashboard home) or email support. In-app Help (feedback) Signed-in users can open Help in the dashboard sidebar (under Settings). That opens a panel where you can submit: - Bug — something is broken - Feature — something you want us to build - General — questions or comments - Security — security-related reports You can also visit cyberky.com/dashboard/feedback. Use this when you want a written report that our team can track. For urgent billing or access problems, prefer live chat or email. Email support@cyberky.com Best for: refunds, billing disputes, Whop account changes, detailed access issues, or anything that needs a paper trail. Suggested subject lines - Refund request - Paid but no access - Change Whop account - Workshop registration help Discord community Join fellow learners at discord.gg/Zzn3pxkmJh. Discord is great for peer discussion and community tips. It is not a substitute for billing or account support—use live chat or email for those.

Last updated on Jul 09, 2026

Legacy plans: Cyber Scout, Punk, Ninja, and Warrior

If your account or invoice shows an older plan name, this guide explains what those plans typically include and how they relate to today’s Premium and Ultra Platform tiers. Current vs legacy naming | Today (customer-facing) | Older / internal names you might see | | ---------------------------- | ---------------------------------------- | | Free | Free, Cyber Scout (lead / free program) | | Premium | Pro (internal), some mid-tier Whop plans | | Ultra | Max (internal) | | Academy / Career Accelerator | Cyber Warrior mentorship-style programs | Legacy plan overview Exact entitlements can vary by purchase date. This table reflects how CyberKy maps common legacy roles in the product today: | Plan | Typical access | | ------------------------------ | -------------------------------------------------------------------------------------------------------------------------------------------- | | Cyber Scout | Free / lead-magnet style access. Often no full dashboard product access. Community / starter resources depending on the offer at signup. | | IAM Defender Course | IAM course content only (not full Platform labs suite by itself). | | Cyber Punk | IAM course, Labs, Resume Accelerator | | Cyber Ninja | Labs, Resume Accelerator, Interview Coach | | Cyber Warrior (Lite / Pro) | Broad access including Labs, career tools, and Resume Workshop; mentorship-style benefits depending on the original offer | How this compares to Premium / Ultra - Premium / Ultra are the current self-paced Platform subscriptions (monthly or yearly). - Cyber Warrior historically bundled mentorship-style support and may still appear as your access label if you purchased that product. - Resume Workshop is associated with Academy / Cyber Warrior-style entitlements—not every Premium subscription includes it. If you are unsure what you still have access to, check Settings → Billing and try opening the feature. Locked screens usually explain whether you need an upgrade. Migrating or upgrading 1. Review current Platform tiers on Plans 2. Compare with CyberKy Academy (Cyber Warrior) vs CyberKy Platform if you want mentorship 3. Email support@cyberky.com before changing plans if you have a legacy mentorship package—you may not want to replace it accidentally

Last updated on Jul 09, 2026

I paid but do not have access — what should I do?

If checkout succeeded but your dashboard still looks like Free (or a feature is locked), work through these steps before contacting support. 1. Confirm you are signed into the right account Paid access is tied to your CyberKy user account, not only to the payment receipt. 1. Sign out and sign back in at cyberky.com/auth/login 2. Confirm the email in Dashboard → Settings matches the email you intended to use 3. If you checked out with a different email than your CyberKy login, tell support both addresses 2. Refresh entitlements CyberKy syncs subscriptions when you load the dashboard: 1. Open cyberky.com/dashboard 2. Wait a few seconds for the page to finish loading 3. Open Settings → Billing & Subscription and confirm the plan name Customer-facing plan names: | You purchased | Dashboard may show | | ---------------------- | ------------------------------ | | Mid Platform tier | Premium | | Top Platform tier | Ultra | | Legacy mentorship plan | Cyber Warrior (or similar) | If you just finished checkout, wait 2–5 minutes, then hard-refresh the page (Ctrl/Cmd+Shift+R). 3. Check Billing settings Go to Dashboard → Settings → Billing & Subscription. You should see: - Your current plan name - An Active badge if the subscription is valid - A Manage Billing (Paddle) or Manage on Whop (legacy) button If Billing still shows Free Tier after a successful payment, continue below. 4. Common causes Payment is still confirming Some checkouts finish in the browser before our servers receive the final confirmation webhook. Access updates when that confirmation arrives. What to do: Wait a few minutes, refresh the dashboard, then check Billing again. Different email on Whop (legacy) Older Whop purchases sometimes use a different email than your CyberKy account. We try to reconcile those automatically, but mismatches can delay access. What to do: Email support@cyberky.com with: - CyberKy account email - Checkout / Whop email - Approximate purchase time - Plan name Wrong product Academy enrollment, Platform Premium/Ultra, and legacy Whop plans are different products. Buying one does not automatically unlock the others (except Academy packages that explicitly include lifetime Platform access). What to do: Confirm which product you bought on your receipt, then compare with CyberKy Academy (Cyber Warrior) vs CyberKy Platform. Feature locked on purpose Even on paid plans, some tools have monthly limits (for example Interview Coach on Premium) or are reserved for Academy / Cyber Warrior (for example Resume Workshop). What to do: See Resume Accelerator and AI Interview Coach and Platform plans and pricing. 5. Contact support with the right details Email support@cyberky.com or use live chat. Include: 1. CyberKy login email 2. Checkout email (if different) 3. Plan purchased (Premium, Ultra, Academy, or legacy name) 4. Approximate purchase date/time 5. Payment provider if known (Paddle or Whop) 6. Screenshot of Settings → Billing

Last updated on Jul 09, 2026

What is the CyberKy refund policy?

This article summarizes the CyberKy Platform refund policy for Premium and Ultra subscriptions purchased through CyberKyle LLC. For the full policy page, see cyberky.com/refund-policy. Platform subscriptions (Premium and Ultra) We offer a clear 14-day refund window for CyberKy Premium and Ultra platform subscriptions. What is covered - CyberKy Premium platform subscriptions - CyberKy Ultra platform subscriptions - Purchases processed through CyberKyle LLC (payments are typically handled by Paddle) Key rules 1. 14-day window — Request a refund within 14 days of purchase. 2. Original payment method — Approved refunds are returned to the payment method used at checkout. 3. Cancellation vs refund — You can cancel a subscription to stop future renewals at any time. A refund for a recent purchase still must fall inside the 14-day window. How to request a refund 1. Email support@cyberky.com within 14 days of purchase (subject line: Refund request works well). 2. Include: - The email address used at checkout - Whether you purchased Premium or Ultra - Approximate purchase date (if you know it) 3. Our team will locate your order and process the request according to the 14-day policy. Canceling without a refund If you are outside the 14-day window (or do not want a refund), cancel from Dashboard → Settings → Billing (or through the billing portal link provided there). You keep access through the end of the current billing period. Future renewals stop after cancellation. What this policy does not cover | Product | Refund notes | | ------------------------------------------ | ------------------------------------------------------------------------------------------------ | | Free plan | No charge — nothing to refund | | CyberKy Academy / Career Accelerator | Not covered by the Platform refund page; contact support with your enrollment details | | IAM Defender standalone digital course | Generally no refunds (instant digital delivery); exceptions only at CyberKy’s discretion | | Legacy plan purchases | Many legacy plan pages also reference the 14-day window—contact support with your checkout email | If you are unsure which product you bought, email support with your checkout email and we will look it up. Before you purchase - Review Premium and Ultra features on Platform Access or Plans - Ask questions if you are unsure which tier fits your goals - Keep your checkout email handy for support

Last updated on Jul 09, 2026

Privacy and your data

This article is a plain-language summary. The full legal policy is always at cyberky.com/privacy. Effective / last updated references on the site: January 13, 2026 / April 30, 2026 (see the privacy page for the current dates). What we collect (typical) - Account data — name, email, password (stored securely), username, profile fields you choose - Learning data — course progress, lab sessions, quiz attempts, points/streaks - Payment data — processed by payment providers (Paddle for many new subscriptions; Whop for some legacy purchases). CyberKy does not store full card numbers - Communications — messages you send to support, feedback forms, workshop/lead forms - SMS consent records — when you opt into texts (language, timestamps, technical metadata) - Usage / device data — analytics and diagnostics, cookies, and similar technologies - Marketing pixels — such as Meta, where enabled How we use data - Provide the Platform, labs, and account features - Process payments and prevent fraud - Send transactional email (verification, receipts, workshop links) - Send SMS when you consented (reminders and optional marketing) - Improve the product and measure what works - Respond to support requests Sharing We use service providers to operate CyberKy (hosting, email, analytics, payments, surveys, ads). We do not sell your personal information for money. SMS opt-in data is not shared with third parties for their marketing. Your choices - Update profile data in Settings - Opt out of marketing emails where controls exist / unsubscribe links - Text STOP to end marketing or reminder SMS (per the consent language you agreed to); text HELP for help - Request access, correction, or deletion by emailing support@cyberky.com Age requirement CyberKy is for users 18+. Security We use industry-standard practices to protect accounts, but no online service is 100% risk-free. Use a unique password and verify your email. Questions Email support@cyberky.com or read the full Privacy Policy and Terms.

Last updated on Jul 09, 2026

Sign in, email verification, and password reset

This guide covers CyberKy account access: signing in, verifying your email, and resetting your password. Sign in 1. Go to cyberky.com/auth/login 2. Enter the email and password for your account 3. Continue to the dashboard CyberKy currently uses email and password sign-in. If you see a message about a security upgrade on an older account, follow the password reset email we send so you can set a new password. Create an account See How do I create a CyberKy account? for registration steps and username rules. After you register, you can usually enter the dashboard right away. We still ask you to verify your email so the account stays secure and so we can reach you about billing or workshops. Verify your email Why it matters An unverified email can block some sign-in paths and leaves a banner on your dashboard until you finish verification. How to verify 1. Open the verification email from CyberKy 2. Click the verification link 3. If you are already in the dashboard, click I verified on the banner after finishing Check spam / promotions folders if you do not see the email. Resend the verification email From the dashboard banner: 1. Click Resend email 2. Wait for the confirmation toast 3. Check inbox and spam again There is a short cooldown between resend requests (on the order of a few minutes) to prevent abuse. Verification links expire after about one hour—request a new email if the link is old. You can also use cyberky.com/auth/verify-email. Auto-verify after purchase If you complete a Platform checkout and the payment email matches your CyberKy account email, we may mark the email verified automatically. Forgot password 1. Go to cyberky.com/auth/forgot-password 2. Enter your account email 3. If an account exists, you will receive a reset link shortly For privacy, the success message is shown even when the email is not found. Reset links expire in about 15 minutes. Request a new one if needed, then set a password of at least 8 characters. Changing your email later In Dashboard → Settings → Account, you can request an email change. CyberKy sends a verification step to the new address before the change completes. Still locked out? Email support@cyberky.com from an address we can match to your account (or include your username and approximate signup date). Do not share your password.

Last updated on Jul 09, 2026