There are several ways to get help on CyberKy. Use the option that matches your situation.
Live chat (Chatwoot)
On most CyberKy pages you will see a live chat bubble in the bottom-right corner of the screen.
Best for: quick questions about plans, access, workshops, or account issues while you are on the site.
Tips for a faster response
Include:
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The email on your CyberKy account (and checkout email, if different)
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Whether you are on Free, Premium, Ultra, Academy, or a legacy plan
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What you were trying to do and what happened
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Screenshots or error text when something fails
If you are signed in, Chatwoot can already know your name and email so you usually do not need to re-enter them in the pre-chat form.
When the chat bubble is hidden
Live chat is intentionally hidden on focused learning screens so it does not cover the UI, including:
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Course learn / preview / builder views
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Lab workspace sessions
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Resume Workshop
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Active mock interview sessions
If you need help during those screens, open a normal dashboard page (for example Settings or Dashboard home) or email support.
In-app Help (feedback)
Signed-in users can open Help in the dashboard sidebar (under Settings). That opens a panel where you can submit:
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Bug — something is broken
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Feature — something you want us to build
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General — questions or comments
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Security — security-related reports
You can also visit cyberky.com/dashboard/feedback.
Use this when you want a written report that our team can track. For urgent billing or access problems, prefer live chat or email.
Best for: refunds, billing disputes, Whop account changes, detailed access issues, or anything that needs a paper trail.
Suggested subject lines
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Refund request
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Paid but no access
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Change Whop account
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Workshop registration help
Discord community
Join fellow learners at discord.gg/Zzn3pxkmJh.
Discord is great for peer discussion and community tips. It is not a substitute for billing or account support—use live chat or email for those.