I paid but do not have access — what should I do?

If checkout succeeded but your dashboard still looks like Free (or a feature is locked), work through these steps before contacting support.

1. Confirm you are signed into the right account

Paid access is tied to your CyberKy user account, not only to the payment receipt.

1. Sign out and sign back in at cyberky.com/auth/login

2. Confirm the email in Dashboard → Settings matches the email you intended to use

3. If you checked out with a different email than your CyberKy login, tell support both addresses

2. Refresh entitlements

CyberKy syncs subscriptions when you load the dashboard:

1. Open cyberky.com/dashboard

2. Wait a few seconds for the page to finish loading

3. Open Settings → Billing & Subscription and confirm the plan name

Customer-facing plan names:

If you just finished checkout, wait 2–5 minutes, then hard-refresh the page (Ctrl/Cmd+Shift+R).

3. Check Billing settings

Go to Dashboard → Settings → Billing & Subscription.

You should see:

• Your current plan name

• An Active badge if the subscription is valid

• A Manage Billing (Paddle) or Manage on Whop (legacy) button

If Billing still shows Free Tier after a successful payment, continue below.

4. Common causes

Payment is still confirming

Some checkouts finish in the browser before our servers receive the final confirmation webhook. Access updates when that confirmation arrives.

What to do: Wait a few minutes, refresh the dashboard, then check Billing again.

Different email on Whop (legacy)

Older Whop purchases sometimes use a different email than your CyberKy account. We try to reconcile those automatically, but mismatches can delay access.

What to do: Email support@cyberky.com with:

• CyberKy account email

• Checkout / Whop email

• Approximate purchase time

• Plan name

Wrong product

Academy enrollment, Platform Premium/Ultra, and legacy Whop plans are different products. Buying one does not automatically unlock the others (except Academy packages that explicitly include lifetime Platform access).

What to do: Confirm which product you bought on your receipt, then compare with CyberKy Academy (Cyber Warrior) vs CyberKy Platform.

Feature locked on purpose

Even on paid plans, some tools have monthly limits (for example Interview Coach on Premium) or are reserved for Academy / Cyber Warrior (for example Resume Workshop).

What to do: See Resume Accelerator and AI Interview Coach and Platform plans and pricing.

5. Contact support with the right details

Email support@cyberky.com or use live chat. Include:

1. CyberKy login email

2. Checkout email (if different)

3. Plan purchased (Premium, Ultra, Academy, or legacy name)

4. Approximate purchase date/time

5. Payment provider if known (Paddle or Whop)

6. Screenshot of Settings → Billing