This guide covers CyberKy Platform subscriptions (Premium / Ultra). Academy enrollments are handled separately—email support@cyberky.com if you need help with Academy billing.
Manage billing in the dashboard
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Sign in to CyberKy
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Go to Dashboard → Settings
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Open the Billing & Subscription tab
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From there you can:
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See your current plan
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Open the billing portal (payment methods and invoices)
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Cancel a subscription (when available for your provider)
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Resume a subscription that is set to cancel at period end (Paddle subscriptions)
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Cancel a Platform subscription
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Open Settings → Billing & Subscription
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Choose Cancel Subscription and confirm
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Your plan stays active until the end of the current billing period
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After that, paid features end; your progress is saved
There are no cancellation fees for standard Platform subscriptions. Canceling stops future renewals—it is not the same as a refund.
Want a refund instead?
If you purchased Premium or Ultra within the last 14 days, see What is the CyberKy refund policy? and email support@cyberky.com.
Change plans (upgrade / downgrade)
From Billing settings you can follow links to change plans (for example Premium ↔ Ultra). Checkout and entitlement updates are handled through our payment provider. If something looks wrong after changing plans, contact support with your account email.
Whop (legacy) subscriptions
Some older accounts still manage billing through Whop. In Settings you may see Manage on Whop. Use that portal for invoices and payment methods on legacy memberships.