What is the CyberKy refund policy?

This article summarizes the CyberKy Platform refund policy for Premium and Ultra subscriptions purchased through CyberKyle LLC.

For the full policy page, see cyberky.com/refund-policy.

Platform subscriptions (Premium and Ultra)

We offer a clear 14-day refund window for CyberKy Premium and Ultra platform subscriptions.

What is covered

• CyberKy Premium platform subscriptions

• CyberKy Ultra platform subscriptions

• Purchases processed through CyberKyle LLC (payments are typically handled by Paddle)

Key rules

1. 14-day window — Request a refund within 14 days of purchase.

2. Original payment method — Approved refunds are returned to the payment method used at checkout.

3. Cancellation vs refund — You can cancel a subscription to stop future renewals at any time. A refund for a recent purchase still must fall inside the 14-day window.

How to request a refund

1. Email support@cyberky.com within 14 days of purchase (subject line: Refund request works well).

2. Include:

   • The email address used at checkout

   • Whether you purchased Premium or Ultra

   • Approximate purchase date (if you know it)

3. Our team will locate your order and process the request according to the 14-day policy.

Canceling without a refund

If you are outside the 14-day window (or do not want a refund), cancel from Dashboard → Settings → Billing (or through the billing portal link provided there). You keep access through the end of the current billing period. Future renewals stop after cancellation.

What this policy does not cover

If you are unsure which product you bought, email support with your checkout email and we will look it up.

Before you purchase

• Review Premium and Ultra features on Platform Access or Plans

• Ask questions if you are unsure which tier fits your goals

• Keep your checkout email handy for support